Nikhil Mirza

Sales Operations Leader

Sales Strategist

Marketing Operations Guru

Customer Success Driver

Nikhil Mirza

Sales Operations Leader

Sales Strategist

Marketing Operations Guru

Customer Success Driver

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About Me

Hello! I’m Nikhil Mirza.
Leading Sales, Customer Success and Marketing Operations for over 10 Years. Delivering exceptional results and offer innovative solutions with a reputation as a reliable and creative problem-solver.

  • Age: 36
  • Residence: New Jersey, USA
  • Current Director of Sales Operations at Taboola
My Skills
Sales Operations

Expert  in data analysis, process optimization, and strategic planning. With a track record of driving revenue growth and improving sales performance

Sales Strategy

Skilled in conducting comprehensive sales forecasting and budgeting, aligning strategies with financial objectives.

Customer Success

Optimized customer success operations to ensure high customer satisfaction, retention, and upsell opportunities

Marketing Operations

Experience in developing and implementing marketing processes, workflows, and governance frameworks to ensure efficient and effective execution of marketing campaigns

Product Management

Designed, developed, tested and rolled out several product functionalities within Salesforce 

Companies Worked For
Taboola
JW Player
Time Warner Cable Media
New York University
Fun Facts
Speaks 4 Languages
Nature Lover
Ariel Photographer
Lived in four countries
Resume

Please see projects section for more details of my work in each of the roles

Experience
Director of Sales Operations, Growth SMB
June'19 - Present
Director of Sales Operations, Growth SMB
Taboola

Led the development of sales strategies by working closely with Sales VPs and executive leadership team to drive revenue growth and increase sales productivity

Customer Success Operations Manager
Feb' 19 - June'19
Customer Success Operations Manager
JW Player

Managed Gainsight and Salesforce Service Cloud that facilitate customer success activities; and addressed post-sales process gaps

Sales Operations Manager
Oct'15 - Jan''19
Sales Operations Manager
JW Player

Assessed areas of operational inefficiency and drove company-wide Salesforce Sales cloud revamp and optimized end to end business processes to improve productivity of sales reps

Marketing Automation Analyst
June'15 - Sept'15
Marketing Automation Analyst
JW Player

Worked with marketing team to manage sales and customer prospecting through Marketo and support team in other demand generation initiatives

Program Manager
Sept'14 - May'15
Program Manager
New York University

Managed operations, designed frameworks and organized more than 20 workshops on campus by working with a team of four

Product Management Intern
Jun'14 - Aug'14
Product Management Intern
Time Warner Cable Media

Researched and analyzed Ad fraud impact on digital campaigns and submitted a point of view on preventive measures

Technology & Marketing Executive
Jul'12 - May'13
Technology & Marketing Executive
Danube

Analyzed conversion and performance reports to forecast trends and worked with business development team to managebudgets

Education
New York University
May'15
New York University
New York City

(M.S) Masters in Management of Technology

Birla Institute of Technology and Science, Pilani
July'11
Birla Institute of Technology and Science, Pilani
Dubai, UAE

B.E(Hons) Electrical and Electronics Engineering

Certificate
Salesforce Administration
2018
Salesforce Administration
New York

The Salesforce Advanced Administrator credential is designed for seasoned Salesforce Administrators who have mastered the ability to utilize advanced Salesforce features and functionality to solve a variety of business problems.

Certificate
Product Management
2018
Product Management
New York
The Product Manager Certificate is awarded after completion of our 8-week course that prepares students to successfully build software products with a team of designers and engineers. Students learn from real-world Product Managers at top tech companies such as Google, Facebook, LinkedIn, and Twitter.
 
Certificate
Skills
Systems Skills
  • Salesforce
  • Marketo
  • Tableau
  • MS Excel
  • Qlik
  • Docusign
  • Groove/SalesLoft/Outreach
  • Prospecting Tools
Programming Languages
  • SQL
  • HTML
  • C++
  • APEX
INDUSTRY KNOWLEDGE
  • SaaS Industry
    90%
  • Advertising Industry
    80%
  • Publishing and Media
    70%
  • Ecommerce
    60%
Checklist
  • Creative thinking
  • Problem-solving
  • Practical thinking
  • Teamwork
  • Excellent decision-making
  • Adaptability
  • Data Analysis
  • People Management
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Get in Touch
  • Address: Jersey City, NJ, USA
  • Email: nikhil.mirza14@gmail.com
  • Phone: +1908 342 3660
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